Knowledge Base
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What happens if I have a non-fault taxi accident in Scotland?
If you're involved in a non-fault accident, simply contact us. We handle the entire process: we recover your damaged vehicle, provide a fully plated replacement taxi often within hours, and deal directly with the at-fault driver's insurance company on your behalf.
Is there any upfront cost?
No. If you have been involved in a non-fault accident, we handle all costs directly with the at-fault driver's insurance company. You pay nothing out of pocket.
Are there any hidden fees or admin charges?
Absolutely not. Our service is 100% free to the non-fault driver. We recover our costs strictly from the at-fault insurer.
Who pays for the rental of the replacement taxi?
The entire cost of the replacement vehicle rental is covered by the insurance company of the driver who caused the accident.
Do I have to pay for the delivery of the replacement car?
No, vehicle delivery and collection are completely free of charge to any postcode in Scotland.
How fast can I get a replacement vehicle?
We aim for same-day delivery. If your accident happens within our major dispatch hubs (like Glasgow or Edinburgh), we can often deliver a licensed vehicle within hours.
Do you cover all areas of Scotland?
Yes! While our primary dispatch hubs are in the central belt, we deliver replacement vehicles to every single postcode across Scotland, from the Borders to the Highlands.
What are your operating hours?
Our emergency dispatch team is available 24/7, 365 days a year. Accidents don't stick to business hours, and neither do we.
Do you supply vehicles plated for my local council?
Yes. We maintain a diverse fleet of vehicles pre-plated for various Scottish local authorities, including Glasgow City, Edinburgh, Fife, North Lanarkshire, and more.
Can I get an MPV or Wheelchair Accessible Vehicle (WAV)?
Yes, we provide like-for-like replacements. If you drive a 7-seater, an executive saloon, or a WAV, we will provide an equivalent vehicle so your earnings are not impacted.
Are your vehicles dual-controlled for driving instructors?
Yes, alongside our taxi fleet, we also supply dual-control replacement vehicles for driving instructors involved in non-fault accidents.
What if my local council isn't listed on your site?
Contact us immediately. We have nationwide partnerships and can often expedite local authority licensing for a new replacement vehicle within 24 hours.
Can Uber and Bolt drivers use your service?
Yes! We specialize in supporting Private Hire drivers using apps like Uber, Bolt, and Freenow. We provide vehicles compliant with local regulations so you can get back on the apps immediately.
Do I need to contact my own insurance company?
No. You can contact us first. We will handle all the communication with the at-fault driver's insurance on your behalf, saving you hours on the phone.
What if I am at fault for the accident?
Our free replacement vehicle service is strictly for non-fault drivers. However, if you are at fault, we can still offer competitive short-term commercial rentals to keep you on the road.
Will I lose my No Claims Bonus?
Because you were not at fault and the claim is made against the other driver's policy, your No Claims Bonus will remain completely unaffected.
What happens if the at-fault driver is uninsured?
If the at-fault driver is uninsured or untraceable (hit-and-run), we can still assist you through the Motor Insurers' Bureau (MIB) claim process.
Is the replacement vehicle fully comprehensively insured?
Yes, all our replacement vehicles come with fully comprehensive insurance covering you for Private Hire or Hackney Carriage use.
What if the other driver's insurance disputes the claim?
Our dedicated legal team will gather all necessary evidence, including dashcam footage, witness statements, and police reports, to robustly defend your position and ensure the claim is settled in your favor.
Do you handle the recovery of my damaged taxi?
Yes, our rapid response team will recover your damaged vehicle directly from the scene of the accident and store it safely in our secure facility.
What if my car is deemed a 'total loss' (written off)?
If your car is a write-off, you can keep our replacement vehicle until you receive your settlement check from the insurance company, giving you time to buy a new car.
Can you repair my damaged taxi?
Yes. We have a network of manufacturer-approved, BS10125-certified accident repair centers across Scotland that specialize in commercial fleet repairs.
Can you help with personal injury claims?
Yes. If you or your passengers were injured, our specialist legal partners can pursue a maximum-loss recovery claim on your behalf, all on a No Win, No Fee basis.
What happens to my lost earnings while off the road?
Our legal partners will calculate your average daily earnings and pursue a claim against the at-fault driver's insurance to compensate you for any income lost as a direct result of the accident.
Do I keep the dashcam after repairs?
Yes! If you accept our £300 dashcam offer upon signing up for our accident management service, the dashcam is yours to keep, permanently.
READY TO GET BACK ON THE ROAD?
Don't let a non-fault accident stop you from earning. Our 24/7 dispatch team is ready to deliver a fully licensed replacement taxi directly to you.