1. Introduction
At Taxi Claims Scotland ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.taxisclaims.com) or use our accident management services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you submit forms or contact us.
- Accident & Vehicle Data: Information specifically related to your taxi, licensing authority (e.g., GCC badge), insurance details, and accident circumstances required to process your claim and provide a replacement vehicle.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our services to:
- Process your non-fault accident claims and coordinate with third-party insurers.
- Arrange for the delivery of a suitable, plated replacement taxi.
- Calculate and claim your lost earnings on your behalf.
- Respond to customer service requests and support needs.
- Compile anonymous statistical data and analysis for use internally.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including insurance companies, repair garages, and legal panels handling your injury or lost earnings claim.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Taxi Claims ScotlandOffice 101, 171 Maxwell Road
Glasgow, G41 1TG
Scotland, UK
Phone: 0333 577 7736